Q: Which payment methods do you accept?

We accept: • PayPal , charged in US dollars, from your PayPal account or with a debit or credit card through PayPal’s card button • Mercado Pago and credit or debit cards (Visa, Mastercard, American Express), charged in Argentine pesos • Bank transfer , in Argentine pesos All payments go through secure, encrypted connections.

Q: What if there is a problem with my payment?

Don’t worry. Contact us right away: • WhatsApp: +54 9 11 3199-3607 • Email: floreriasargentinas@gmail.com • Phone: +54 11 4896-1147 We will check what happened and, if needed, help you complete the purchase with another payment method.

Question 1

How can I check on my order?

Accepted Answer

You receive an order confirmation by email as soon as the payment is approved, and from the same browser you ordered with you can see it under My orders. If you want to check on the order afterwards, write to us on WhatsApp at +54 9 11 3199-3607 or by email at floreriasargentinas@gmail.com with your order number.

Question 2

How long does delivery take?

Accepted Answer

We deliver within the City of Buenos Aires and Greater Buenos Aires, on the date and in the time window you choose at checkout.

• Same day: often possible. The checkout only shows the time windows we can still make today.
• Exact time: with our Premium service you can request a specific delivery time.

Question 3

Do you deliver on weekends and holidays?

Accepted Answer

Yes, we deliver on weekends, Sundays included, and on holidays. Even so, we recommend ordering ahead for those dates because demand is high.

For big dates such as Valentine’s Day or Mother’s Day, we suggest ordering at least 3–5 days in advance.

Question 4

Can I change the delivery date after ordering?

Accepted Answer

Yes, you can change the delivery date as long as you let us know at least 24 hours before the originally scheduled date.

To request the change, contact us on WhatsApp at +54 9 11 3199-3607 or by email at floreriasargentinas@gmail.com with your order number and the new date.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept:

• PayPal, charged in US dollars, from your PayPal account or with a debit or credit card through PayPal’s card button
• Mercado Pago and credit or debit cards (Visa, Mastercard, American Express), charged in Argentine pesos
• Bank transfer, in Argentine pesos

All payments go through secure, encrypted connections.

Question 6

Do prices include VAT?

Accepted Answer

Yes, all prices on our website already include VAT (IVA in Argentina). The price you see is the final price, with no hidden costs.

The only extra charge is the delivery fee, which depends on the delivery address and is shown at checkout before you pay.

Question 7

Can you issue an invoice for a company?

Accepted Answer

If you need an invoice, ask us before ordering, on WhatsApp at +54 9 11 3199-3607 or by email at floreriasargentinas@gmail.com, with the company’s tax details (CUIT, legal name and registered address).

Question 8

What if there is a problem with my payment?

Accepted Answer

Don’t worry. Contact us right away:

• WhatsApp: +54 9 11 3199-3607
• Email: floreriasargentinas@gmail.com
• Phone: +54 11 4896-1147

We will check what happened and, if needed, help you complete the purchase with another payment method.

Question 9

Will the flowers look like the photo?

Accepted Answer

We work hard to make every arrangement as close as possible to the pictures on our website. Flowers are a natural product, though, so there can be slight differences in color, size or shape depending on the season and availability.

When a specific flower is not available, our florists replace it with a similar one that keeps the look and value of the original arrangement.

Question 10

What if the flowers are not fresh?

Accepted Answer

If the flowers arrive not fresh or with any quality problem, contact us within 24 hours of delivery and send photos of the arrangement.

We will review the case and, where appropriate, replace the arrangement at no extra cost or offer you another solution.

Question 11

Do you make custom bouquets?

Accepted Answer

Yes. You can ask for a custom arrangement based on your preferences and budget:

1. Contact us on WhatsApp at +54 9 11 3199-3607
2. Describe the arrangement you want: flowers, colors, size and occasion
3. We send you options and quotes
4. Once you approve, you pay and schedule the delivery

Question 12

Which flowers are best for each occasion?

Accepted Answer

Some suggestions by occasion:

• Love / romance: red roses, pink tulips, lilies
• Birthday: colorful gerberas, sunflowers, mixed roses
• Anniversary: white roses, lilies, orchids
• Sympathy: white lilies, white chrysanthemums, white roses
• Thank you: tulips, daisies, irises
• Get well / hospital: yellow roses, sunflowers (check first whether the hospital allows flowers)

Question 13

How can I make my flowers last longer?

Accepted Answer

To get the most out of your flowers:

1. Fresh water: change the water every 2–3 days
2. Trim the stems: cut 1–2 cm (about half an inch) off the stems at an angle each time you change the water
3. Remove submerged leaves: leaves in the water breed bacteria
4. Use the flower food: add the sachet that comes with your flowers
5. Right spot: keep them away from direct sun, heat sources and fruit (which releases ethylene and speeds up wilting)

Question 14

Do indoor plants need special care?

Accepted Answer

Every plant has its own needs, but in general:

• Light: most indoor plants like bright, indirect light
• Watering: better too little than too much; check that the top layer of soil is dry before watering again
• Humidity: many tropical plants enjoy a humid environment
• Temperature: avoid sudden changes and drafts

Each plant goes out with a card with its specific care instructions.

Question 15

Can I cancel or change my order?

Accepted Answer

You can cancel or change your order if you contact us at least 24 hours before the scheduled delivery date:

• Email floreriasargentinas@gmail.com with your order number
• Call us at +54 11 4896-1147
• Message us on WhatsApp at +54 9 11 3199-3607

If the order is already being prepared or is out for delivery, changes may not be possible or may have an extra cost.

Question 16

What if nobody is home when the flowers arrive?

Accepted Answer

If nobody is there to receive the order:

1. Our driver tries to reach the recipient by phone
2. If there is no answer, we try to leave the arrangement with a neighbor or at the front desk (in apartment buildings)
3. If that is not possible, we contact you to reschedule the delivery

To avoid this, make sure you give us a valid phone number for the recipient and that they will be available to receive it.

Question 17

Do you deliver all over Argentina?

Accepted Answer

No. We deliver within the City of Buenos Aires (all 48 neighborhoods) and Greater Buenos Aires. At checkout you choose the neighborhood or town, and the list shows every area we cover with its delivery fee.

Question 18

Do you send flowers to other countries?

Accepted Answer

No. We are a local florist in Buenos Aires and only deliver within the City of Buenos Aires and Greater Buenos Aires.

What you can do is order from anywhere in the world for delivery in Buenos Aires: you pay in US dollars with PayPal and we deliver on the date you choose.

Question 19

Do you deliver on special dates like Valentine’s Day or Mother’s Day?

Accepted Answer

Yes, we deliver on special dates, but we recommend ordering ahead (at least 5–7 days before) because they are very busy days.

We add extra drivers for these dates, but delivery times may have a wider margin because of the volume of orders. Note that Mother’s Day in Argentina is in October.

Question 20

Can I include a card with a personal message?

Accepted Answer

Of course. Every delivery can include a card with your personal message at no extra cost. At checkout there is a field for your message (it is called “Dedicatoria”).

Frequently asked questions

Search for your question