Terms and Conditions

By making a purchase at Florerias Argentinas (CUIT 20-13481326-2, with registered address at Av. Crámer 1917, Ciudad Autónoma de Buenos Aires, Argentina), you accept the following terms and conditions.

Florerías Argentinas and Envío Flores are brands of the same company.

Customer service

Phone: +54 11 4896-1147 · WhatsApp: +54 9 11 3199-3607 · Email: floreriasargentinas@gmail.com
Customer service hours: Monday to Saturday, 8 a.m. to 8 p.m. Sundays, 8 a.m. to 5 p.m. (Sunday hours may vary on public holidays or special dates).

Products offered

Given that they are perishable and seasonal products, the floral arrangements shown on this website may vary in the composition, structure, color and content of the flowers used, due to sometimes limited stock, seasonal flowers and the way of working in the different locations. The photographs shown on this site are for illustrative purposes only: the color or style of the paper, the wrapping, the ribbon, the box and the final arrangement may differ from the image, and that difference does not entitle the customer to a return or refund. We guarantee that the price the customer pays will always be reflected in flowers/products in the final composition of the order.

Order delivery

Orders will be delivered to the place specified in the order form, within the time window indicated, provided there are no force majeure factors preventing it. If the recipient is not found at the address, Florerias Argentinas will make a reasonable effort to locate them (using the phone number provided), contact the buyer, or deliver the order to a third party (doorman, neighbor, nearby shop), requesting a signature on a delivery note. If it is not possible to deliver it to anyone, the order returns to the flower shop; to have it delivered again, the customer must pay the delivery fee again.

If the customer provided an incorrect delivery address, Florerias Argentinas will make a reasonable attempt to contact them (by phone or email) to correct the details. If it is not possible to reach them, given the perishable nature of the product, the order will be charged anyway.

Delivery at an exact time (Premium service) carries an additional charge, shown at checkout before payment. Delivery fees for locations outside the City of Buenos Aires (Capital Federal) are estimates: the customer should request a quote in advance if in doubt.

Important: if a delivered product is to be returned, it must be returned in perfect condition, complete and exactly as it was delivered, with all its flowers, its wrapping, its box or base and the add-ons included in the order. If, when it is collected, part or all of the product is missing, or it was handled or dismantled after delivery, the return will not be accepted and no money will be refunded, either fully or partially. See the details in our Returns Policy.

Delivery day and time

CABA and Gran Buenos Aires (the City of Buenos Aires and Greater Buenos Aires): deliveries are made on the day indicated by the customer, within the time slot chosen at checkout (the available slots depend on the day). For same-day delivery, the order must be paid sufficiently in advance, as indicated at checkout (this may vary depending on demand and the availability of delivery drivers). Florerias Argentinas delivers only within the City of Buenos Aires and Greater Buenos Aires; it does not deliver to the rest of the country or abroad.

Orders placed from abroad: for orders placed from another country for delivery in the City of Buenos Aires or Greater Buenos Aires, the time difference must be taken into account when placing the order. We recommend ordering at least 24 hours in advance.

Premium Service: in areas where it is available, it allows you to replace the standard time window with a specific time (with a tolerance margin of approximately 15 minutes), for an additional fee shown at checkout at the time of purchase. The Premium Service may not be available on certain dates, and in the event of force majeure (weather, traffic, accidents, lack of vehicles) it may not be fulfilled, without this giving rise to any liability for Florerias Argentinas.

Florerias Argentinas will make every effort to deliver the order at the agreed time; however, for reasons beyond its control, that time might not be met, without this giving rise to any liability for the company beyond the steps described in this policy.

Payment methods

Payment is made through Mercado Pago (credit/debit card or account balance), PayPal (international payments) or bank transfer. For orders picked up at the shop, all available payment methods are accepted. The order must be paid before delivery. We do not dispatch orders whose payment has been declined, or when there is suspicion of fraudulent use of the payment method. Once payment has been confirmed and preparation of the order has begun, it cannot be canceled (see the Returns and Refunds Policy).

Complaints

For any complaint or issue, you can contact our customer service team through the channels listed above. Complaints are considered if made within 72 hours after the delivery date. Florerias Argentinas is not responsible for orders placed with incorrect or incomplete information provided by the customer. If the complaint is justified, a replacement or the appropriate refund will be provided (see the Returns and Refunds Policy).

System failures

Florerias Argentinas is not responsible for any damage, loss or loss of data caused by failures of the system, the server or the Internet, nor for viruses that may affect the user's equipment as a result of accessing or using the site. Continuous or uninterrupted access to the site is not guaranteed; in the event of technical difficulties, we will seek to restore the service as quickly as possible.

Warranties

Florerias Argentinas does not provide any warranty for hidden defects in goods supplied by authorized suppliers, beyond what is provided for by the consumer protection regulations in force. The user accepts that product descriptions may be subject to reasonable variations inherent to the perishable nature of flowers (see the "Products offered" section).

Personal data

The processing of the personal data requested to process your order is described in our Privacy Policy.

Right of withdrawal (distance purchases)

The Ley 24.240 de Defensa del Consumidor (Argentine Consumer Protection Law) generally recognizes a right of withdrawal for purchases made at a distance. Given their perishable nature and the fact that they are custom-made for each order, floral arrangements and plant compositions fall within the usual exceptions to this right, which apply to perishable goods or goods made to the consumer's specifications. For non-perishable products sold on their own or together with floral arrangements (chocolates, wines, stuffed animals and gift items), the right of withdrawal applies under the terms and time limits described in our Returns and Refunds Policy.

Changes

Florerias Argentinas may modify these Terms and Conditions at any time. Changes will take effect from their publication on this page.

Governing law and jurisdiction

These terms are governed by the laws of the Argentine Republic. For any dispute, the parties submit to the competent ordinary courts of the Ciudad Autónoma de Buenos Aires (City of Buenos Aires), without prejudice to the rights of the consumer under Ley 24.240.