Cancellation Button (Right of Withdrawal)

What the right of withdrawal is

If you buy at a distance (online, by phone or via WhatsApp), the Ley 24.240 de Defensa del Consumidor (Argentine Consumer Protection Law) gives you the right to withdraw from the purchase and get the amount refunded. You don't have to explain why, it costs you nothing, and we cannot require any prior procedure from you.

Time limit and conditions

• You have 10 calendar days from the date you receive the product or from the date the contract is concluded, whichever is later.
• The refund is made through the same payment method you used, free of charge.
• We confirm receipt of your request within 24 hours and process the refund within a maximum of 10 calendar days.
• When you submit the form you receive a record number by email, which serves as proof of your request.

Exceptions

The law excludes from the right of withdrawal perishable goods and goods made to the consumer's specifications. Fresh flowers and arrangements made to order fall into those categories once they have been prepared or delivered.

Even so, if the order has not yet been prepared or dispatched, we cancel it and refund the full amount. And if the product arrived damaged, incorrect or late, you can file a complaint under our returns policy, which does not depend on this time limit. For non-perishable products (vases, stuffed animals, chocolates, gift items) the right applies under the general terms.

Request the cancellation

Fill out the form and we'll send you the record by email. You don't need an account or to log in.

Other channels

You can also exercise this right by writing to us on WhatsApp at +54 9 11 3199 3607, calling +54 11 4896 1147 or by email at floreriasargentinas@gmail.com.

Florerías Argentinas · CUIT 20-13481326-2 · Av. Crámer 1917, Ciudad Autónoma de Buenos Aires, Argentina (C1428CTC).