Returns and Refunds Policy

The nature of our products

The bouquets, floral arrangements, plants and baskets we sell are perishable products made to order specifically for each purchase. Because of their nature, once delivered they cannot be physically "returned" like an off-the-shelf product. This policy describes what we do if there is a problem with your order.

Complaints about damaged, incorrect or lower-quality products

If your order arrived damaged or incomplete, does not match what was ordered, or does not meet the expected quality standard, contact us within 72 hours after delivery, with photos of the product received, through:

• Email: floreriasargentinas@gmail.com
• WhatsApp: +54 9 11 3199-3607
• Phone: +54 11 4896-1147

Once the complaint has been assessed, and if it is justified, we offer —at the discretion of Florerias Argentinas and subject to availability— a replacement of the product at no additional cost, or a full or partial refund of the amount paid. Florerias Argentinas is not responsible for complaints arising from incorrect or incomplete delivery details provided by the customer.

Illustrative images

The photos published on the site are for illustration only. Each bouquet and arrangement is made by hand on the day of delivery, so the color or style of the paper, the wrapping, the ribbon, the box and the final layout of the flowers may vary from the image, depending on the materials available that day.

What is always respected is the product purchased: the type of flower, the number of flowers or stems and the additional products included (chocolates, stuffed animals, balloons, etc.). A difference in paper or arrangement does not mean a different product was delivered and does not entitle you to a return, exchange or refund.

Condition of the product for a return to be accepted

When a return applies, the product must be returned complete and in the same condition in which it was delivered: with all its flowers, its wrapping, its box or base and all the additional products included in the order.

• If, when the product is collected, part or all of what was delivered is missing (for example, fewer flowers or stems, a missing add-on or a dismantled arrangement), the return will not be accepted and no money will be refunded, either fully or partially.
• The same applies if the product was handled, dismantled, altered or damaged after delivery.
• Florerias Argentinas may photograph the product before delivery. Those images, together with those sent by the buyer, are used to compare the condition of the returned product.
• The check is made at the time of collection, in the presence of the person returning it. If it does not match what was delivered, the collection does not take place and the case is closed without a refund.

Non-perishable products (chocolates, wines, stuffed animals, gift items)

For non-perishable products sold on their own or combined with floral arrangements, returns are accepted within a maximum of 2 calendar days from receipt of the product, provided it is unopened, unused and in its original packaging. The shipping cost of the return is borne by Florerias Argentinas.

Canceling an order

You can request the cancellation of your order free of charge as long as its preparation has not yet begun. Once the order has gone into preparation or dispatch —since these are perishable products made specially— it can no longer be canceled.

Failed delivery due to the recipient's absence

If the order could not be delivered at the address provided (recipient absent, incorrect address, etc.) and the product returns to the flower shop, no refund applies: to have it delivered again, the delivery fee must be paid again. See the full details in our Terms and Conditions.

Refund methods and timeframes

When a refund applies, it is made through the same payment method used for the purchase (Mercado Pago, credit/debit card or PayPal), within up to 10 business days from its approval. The actual time it takes to appear in your account or statement may vary depending on the payment processor or your bank.

Right of withdrawal (distance purchases)

Given their perishable nature and the fact that they are custom-made for each order, floral arrangements and plant compositions fall within the usual exceptions to the right of withdrawal, which apply to perishable goods or goods made to measure.

For non-perishable products, the 2-day return period indicated above is the commercial policy of Florerias Argentinas, and it applies without prejudice to the non-waivable rights that the Ley 24.240 de Defensa del Consumidor (Argentine Consumer Protection Law) grants the buyer for distance purchases, whose time limit may differ from the one indicated here. If you have any questions about this point, contact us through the channels listed below.

Contact

To start a complaint, return or refund request, write to us through any of these channels: